花 × hana 相和
For Foreign Customers
To our valued foreign customers,
Please read the information below if you are visiting Japan or planning to place an order from overseas.
We accept flower bouquet orders for proposals and photo shoots. Make your stay at the foot of Mt. Fuji even more memorable with our beautiful flower bouquets. We are committed to providing you with the perfect flower bouquet.
Summary and Information for Foreign Customers
About Ordering
- Please place your order at least two weeks in advance.
- Early orders are recommended.
- If you have image references, please send them to facilitate the ordering process.
- Estimates are provided.
- Individual roses are available for purchase.
About Payment
- We only accept advance payments via PayPal.
- Orders cannot be canceled or changed after confirmation.
About Receiving Your Items
- Orders can be picked up at our shop near Kawaguchiko Station.
- We deliver around the Kawaguchiko area (delivery fee applies).
- We also deliver to hotel receptions. Please provide accommodation details.
Frequently Asked Questions
About Ordering
- How do I place an order?
Please place your order at least two weeks in advance. Early orders are recommended to ensure we can source your flowers in time. If you have image references, please send them to us to facilitate the ordering process. We provide estimates for all orders. Individual roses are also available for purchase. Please place your order through the contact form.
- I want to order a flower bouquet for a special event (proposal, Valentine’s Day, wedding, etc.). How should I proceed?
We also accept orders for flower bouquets for special events. Please let us know your desired design, color, and event details. We will suggest the best floral arrangement for your needs. Please place your order through the contact form.
About Payment
- What payment options are available?
Our shop is located a one-minute walk from Kawaguchiko Station. Please refer to the map for details. Opening hours are from 10:00 AM to 6:00 PM (until 7:00 PM during summer).
- Can I change or cancel my order after it has been confirmed?
Orders cannot be changed or canceled after confirmation. Please be aware of this.
About Receiving Your Items
- Where can I pick up my order if I visit your shop?
Our shop is located a one-minute walk from Kawaguchiko Station. Please refer to the map for details. Opening hours are from 10:00 AM to 6:00 PM (until 7:00 PM during summer).
- Where can you deliver?
We can deliver around the Kawaguchiko area. A delivery fee will be charged, which will be informed at the time of order.
- Can you deliver to my hotel?
We can deliver to your hotel’s reception.
Please provide your accommodation date, reservation name, and reservation
number when placing your order. These details are necessary for delivery.
About Samples
- How can I view samples?
Please check our Instagram for samples. If you require a custom sample, additional charges will apply. Orders are accepted via email or the contact form only.
Other Support
- How do I take care of the bouquet?
We will guide you on how to take care of the bouquet and tips to keep it fresh for a long time. Please contact us for details.
- What should I do if there is a problem with the flowers I ordered?
If there is a problem with the flowers you ordered, please contact us immediately. We will check the situation and provide appropriate assistance.
- Will photos of the bouquets or floral arrangements be shared on social media?
We may post photos of the bouquets or floral arrangements we have created on our official channels, such as social media or our website, one week or more after delivery.
